- How do I request a quote?
- Create an account, then go to "Request a Quote" and fill in your manufacturing service, quantity, and specifications. You can attach drawings or CAD files. Suja Handles & Knobs will review it and send a quotation.
- How long does it take to get a quotation?
- Most quotations are prepared within 1-2 business days of submitting a complete RFQ. You'll get a notification and email as soon as it's ready.
- What payment methods are accepted?
- For custom manufacturing orders, payment terms are agreed directly with Suja Handles & Knobs and stated on your quotation — there is no online payment for this. For the Tools & Sensors shop, payment is collected securely online via Razorpay at checkout.
- Can I track my order?
- Yes — your dashboard shows a live pipeline for every order (production, quality check, packing, dispatch, delivery) plus shipment tracking details once available.
- How do I get an invoice?
- Invoices are generated once your order is confirmed and are downloadable from the order's detail page in your dashboard.
- What if I'm not satisfied with my order?
- Contact support with your order number and we'll look into it. You can also leave a rating (quality, delivery, communication) once an order is completed.
- Can one company account have multiple people?
- Currently each login is a single account. You can save multiple addresses (e.g. head office, warehouse) on your profile for faster checkout.